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Informatives - Engage 2017
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Engage 2017
Welcome and Introduction from the Chair
Theodore Spyrou, Associate Director
Ashridge Associates
Measuring and evaluating member engagement
Pippa Shepherd, Director of Membership
Freight Transport Association
Addressing member dissatisfaction head on at the Royal College of Surgeons
Lucy Davies, Director of Engagement
Royal College of Surgeons
Jessica Sheridan-Sneyd, Head of Membership and Marketing
Royal College of Surgeons
How a strategic review is driving an organisation-wide focus on member engagement
Chelsea Shelley Head of Membership, Engagement and Services
British Association for Counselling and Psychotherapy
Questions Discussion & Exchange
Lucy Davies, Director of Engagement
Royal College of Surgeons
Jessica Sheridan-Sneyd, Head of Membership and Marketing
Royal College of Surgeons
Chelsea Shelley Head of Membership, Engagement and Services
British Association for Counselling and Psychotherapy
Developing a tailored offer for key membership segments
Süreyya Cansoy Director, Member Engagement
techUK
CMI – Engaging with the next generation
Simon Bowen, Membership Engagement Director
Chartered Management Institute
Questions Discussion & Exchange
Süreyya Cansoy, Director, Member Engagement
techUK
Simon Bowen, Membership Engagement Director
Chartered Management Institute
How member-led research drives ongoing engagement
Niamh Clancy, Senior Member Engagement Director
TM Forum
Using technology to overcome barriers to engagement
David Gent, National Development Director
British Weight Lifting
Questions Discussion & Exchange
Niamh Clancy, Senior Member Engagement Director
TM Forum
David Gent, National Development Director
British Weight Lifting

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